Public House Durham Ltd Privacy Policy

This Privacy Policy explains to you how your personal data is processed when you use the "The Pub & Kitchen" website and online services on the "The Pub & Kitchen" website. This Privacy Policy also informs you of your rights and choices to control your personal information and to protect your privacy.

Who is responsible for data processing and whom can I contact?

Responsible for data processing: Public House Durham Ltd, Front Street North, Cassop, DH6 4RJ. This company is also meant if the terms "we" or "us" are used below.

You can contact our Data Protection Officer at:

What data do we collect?

Public House Durham Ltd collects the following data:

Please do not enter any sensitive personal information in the field "special preferences".

Data that we collect automatically when you use our Platform

As soon as you visit the website, you send technical information to our web servers. This happens regardless of whether you make a reservation at the restaurant. In each case we collect the following access data and web access data (which we refer to collectively as "access data") :

We process access data so that you and other users can use the Platform and we can ensure the functionality of the Platform. We also process access data to carry out performance analyses on the Platform, continuously improve the Platform and correct errors to ensure IT security and the operation of our systems, and to prevent or detect misuse, particularly fraud.

In addition, we process access data to adapt the Platform to your needs (personalisation). To this end, we also assign you what is known as a "Unique User ID". With this unique user ID, we can associate your bookings and other interactions.

We also use cookies to process such data. Cookies are small text files that you download to your device when you visit our websites and that store the above information about you. To learn more about how cookies work, which cookies we use, and how to disable them, visit

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.

However, in a few cases, some of our website features may not function as a result.

How do we collect your data?

You directly provide Public House Durham Ltd with your data we collect.

We do not collect data from 3rd parties.

How we will use your data

Public House Durham Ltd uses your data to:

If you agree, Public House Durham Ltd will also email you with other products and services we think you might like.

We do not share data with 3rd parties.

How do we store your data

Public House Durham Ltd store your data encrypted in a cloud hosted database.

This database can only be accessed by privileged users with permission granted by Public House Durham Ltd.

Public House Durham Ltd will keep your name, phone number, date of booking, number of guest and special requirements for no longer than 7 days after your booking has ended or been cancelled.

We will keep your email address until:


If you agree to marketing you can always opt out at a later date.

You have the right at any time to stop Public House Durham Ltd from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please:

What are your data protection rights?

Public House Durham Ltd would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access - You have the right to request Public House Durham Ltd for copies of your personal data. We may charge a small fee for this service.

The right to rectification - You have the right to request Public House Durham Ltd correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure - You have the right to request Public House Durham Ltd erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request Public House Durham Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to the processing of your personal data by Public House Durham Ltd, under certain conditions.

The right to data portability - You have the right to request that Public House Durham Ltd transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email.

A Right to Erasure Request Form can be found at

Privacy policies of other websites may link to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should refer to their own privacy policy.

Changes to our privacy policy

Public House Durham Ltd keeps its privacy policy under regular review and places any updates on this page.

How to contact us

Email us at:

Write to us at:

The Pub and Kitchen

Front Street North



How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Public House Durham Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.